Tosoh strives to provide products that satisfy customers.
Each manufacturing facility operates according to strict policies that work to improve quality while reducing product complaints. Manufacturing related divisions formulate a quality improvement plan with the objective of continuous quality improvement.
Tosoh has also established its own code for product warranties, and promotes it as one component of the Company’s Responsible Care activities. Tosoh not only conducts internal quality audits, but also audits the companies to which it outsources production. Information on customer requests regarding products made by Tosoh and 23 of its Group companies is being computerized to share information among divisions for more effective management at each stage of response.